FAQ

The Moogo Misting System is a smart device built specifically for outdoor mosquito and pest control. With a single control panel, users can schedule insecticide sprays easily at preferred times or intervals. Notifications and system support are sent to users through cloud and the Moogo App. Its conveniently designed panel allows users to operate the device with ease.

The Moogo Misting System is installed around the backyard or other outdoor areas. The device sprays fine mists of insecticide through its nozzles and kills insects upon contact.
The system is built specifically for mosquito control, using broad spectrum insecticides, which is also effective against other insects like flies, spiders or wasps. Moogo can be timed to automatically spray at preferred times and intervals, via its smart features and the Moogo App.

The system uses broad spectrum insecticides, which are poisonous to a variety of insects. Meanwhile, sprays from the misting systems are dosed with very low concentrations of active ingredients. This means the mist is only effective when it is in the air and comes into direct contact with insects like mosquitoes, houseflies, spiders and wasps.

To achieve the optimal repellent effect, install the nozzle at a distance of 8-10 feet.

For optimal misting performance, it is recommended to not exceed the height of 12ft when installing nozzles.

Install nozzles as according to the recommended distance (8-10ft) and height (<12ft), within your outdoor space. Between 15-60 nozzles are suitable for a single Moogo device, while there are no specific requirements for area coverage or length of water pipes.

Install nozzles as according to the recommended distance (8-10ft) and height (<12ft), within your outdoor space. Between 15-60 nozzles are suitable for a single Moogo device, while there are no specific requirements for area coverage or length of water pipes.

Install nozzles as according to the recommended distance (8-10ft) and height (<12ft), within your outdoor space. Between 15-60 nozzles are suitable for a single Moogo device, while there are no specific requirements for area coverage or length of water pipes.

1. Turn Off the Spigot: Before connecting the inlet tubing to the device's inlets, make sure the spigot (water faucet valve) is turned off.
2. Secure Inlets: Insert the inlet tubing firmly into the device's inlets, ensuring a snug and secure fit. If needed, remove the water tube with a tube removal tool, and reconnect it again.
3. Tighten Tubing Joints: Double check all tubing joints are properly tightened to avoid any potential leaks.
4. Secure the Connection: Make sure that the tube is securely connected to the hose bib adapter as well, and cannot be easily pulled out. A firm connection ensures leak-free operation.

For installation instruction, please refer to the user manual or watch our installation video at moogo.com/pages/installation.

We highly recommended watching the installation video first, and then referring to the user manual or online installation protocol: https://moogo.com/pages/device-guide

Use a tube removal tool to pull out the tee before reinstalling it.

If there is leakage from the tee connection point in your Moogo Misting System, follow these steps to solve the issue and ensure a secure connection:
1. Wait for a Clicking Sound: Remove the water tube from the tee with a tube removal tool, and reconnect them again. When connecting the water tube to components like nozzles, union tees, or straight-through fittings, make sure to wait for a distinct clicking sound. This sound is confimation that the tube is securely attached.
2. Cut the Tube: If the tube has some wear and tear, cut off the worn out part of the water tube with a tube cutter, and reconnect by inserting it firmly into the tee.

When installing the tee, make sure to insert the water tube fully and listen for a clicking sound. This means it is securely fitted without leakage.

This might be because the device is installed too low.

Connecting to a Power Source: Make sure the device is connected to a power source.
Turn On the Faucet: Ensure the water source is open and turned on.
Maintain Concentrate Levels: Keep the concentrate filled above the low concentrate mark.

It is recommended to place the device indoors during winter, and remember to add antifreeze as a precaution as well.

First, go to the "System Settings" menu.
Look for the "Antifreeze Mode" option and select it to enter the setup page.
Ensure that antifreeze has been added to the water tank.
Click "OK," and the antifreeze will fill the device's pipes.
Click "Cancel" to stop.
This process fills the pipes with antifreeze for protection against freezing.

The screen turns off automatically after 10 minutes of inactivity to conserve power.

If firmware updates are unsuccessful, it may be due to network issues. Please try again, and make sure the antenna is correctly placed and your Wi-Fi signal is strong and stable.

Yes, the device can operate without Wi-Fi via offline mode. For temperatures below 10℃, the device's self-protection mode will be activated to prevent malfunctioning. And it will stop operating regardless of Internet connection.

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Please check if the device is stable and properly installed, and if the screws are securely fastened.

Retry Wi-Fi Selection: Return to the previous page and re-enter the pairing interface to select the Wi-Fi name and password in the app again.
Factory Reset: Try restoring the device to factory settings.
Check Wi-Fi Settings: If the issue persists, check your device's Wi-Fi settings. Make sure you are within the correct network range for pairing. Place the antenna vertically, close to the Wi-Fi hotspot without obstructions, and in an open area away from metal objects.

We recommend restoring factory settings and reconnecting the device to resolve network connection problems.

Yes, you can share your device with up to 5 friends via the app.

The Self-Test function is optional. It guides users through installation and initial operation of the device.

Yes, you can manage multiple devices using just one app.

Yes, click the three dots settings in the upper right corner of the home tab page, and proceed to click "Device Settings"and "Firmware version". You can check whether there are firmware updates.

Please ensure that your cell phone has a strong signal, and that you have entered the correct login account and password.

Check and make sure the device is connected to a power source, and has access to sufficient water for spraying. Also, keep the concentrate filled above the low concentrate mark.

If there isn't enough insecticide left for the current spray, the device will proceed with unfinished spraying tasks from last time given that the remaining spray time is over10 seconds. If the remaining time is less than 10 seconds, the current spray will be omitted.

1. Restart the app and enter the Wi-Fi selection page again;
2. Check if your Moogo app has been authorized for Wi-Fi connection? If not, allow authorization in your mobile phone settings;
3. Ensure Wi-Fi is turned on and connected on your mobile device;
4. Please contact us via hello@moogo.com for further support, if problems persist or your Wi-Fi network cannot be found.

If the pairing process is taking an unusually long time or is unsuccessful, we recommend taking the following measures:
1. Make sure your device is connected to a power source, and the Wi-Fi signal light is blinking;
2. Check if your router network is working properly;
3. Choose the corresponding Wi-Fi network for your device. Only 2.4GHz connections are supported, while 5GHz ones are not.
4. Make sure you have entered the correct Wi-Fi password;
5. Ensure your router, device and mobile phone are within a distance of 5 inches;
6. If Wi-Fi cannot be established after these steps, try again after restoring the device to factory settings;
7. If connection is still unsuccessful after restoring to factory settings, please contact us via hello@moogo.com for further assistance.

If your router supports both 2.4GHz and 5GHz networks, while only one Wi-Fi name appears in your network selection page, please take the following steps.
1. Go to your router's wireless connection page (access is usually provided on the label on the back of the router);
2. Proceed to the settings page for 2.4GHz, and set the Wi-Fi name (SSID) as xxx-2.4G, with xxx for the Wi-Fi name. Save the new settings;
3. Proceed to the settings page for 5GHz, and set the Wi-Fi name (SSID) as xxx-5G, with xxx for the Wi-Fi name. Save the new settings;
4. A new Wi-Fi network name should then appear in your mobile phone's Wi-Fi settings.

Note: After changing the Wi-Fi name, reconnect to the wireless router device. Use the same password if it has not been changed.

Yes

You can invite the user again.

iOS: Version 16 and newer ones are supported.
Android: Version 8 and newer ones are supported.

In this case, simply create a new spraying schedule.

The number of times a single bottle of Moogo Green Pro Concentrate can be used will differ according to different misting durations:
For durations of 45s/cycle, one bottle of concentrate will be enough to last 150 cycles.
For durations of 60s/cycle, one bottle of concentrate will be enough to last 110 cycles.
For durations of 120s/cycle, one bottle of concentrate will be enough to last 60 cycles.

Example:

To illustrate its usage, let’s assume you spray 3 times per day during the summer.

For 45-second misting cycles - one bottle of concentrate will last about 50 days.

For 60-second misting cycles - one bottle of concentrate will last about 30 days.

And for 123-second misting cycles - one bottle of concentrate will last about 20 days.

Yes, you can use different brands and customize the ratio as preferred. However, when switching to a new concentrate, we recommend thoroughly cleaning the concentrate container before using the new brand.

We recommend purchasing a nozzle kit: https://moogo.com/products/straight-misting-nozzle-tee-assembly

For this, we recommend purchasing a floor plug product: https://moogo.com/products/misting-nozzle-riser

Due to our workload, in-stock items usually are prepared for shipment within next business day, and then are scheduled for UPS/FedEx pickup. If more than 5 business days have passed since you ordered something that is In Stock and you have not heard anything, please contact Customer Service at hello@moogo.com.

The restock time will be listed on the product page. If you cannot find such info, please contact our customer support.