Frequently Asked Questions about Reserving a Domain

Q: Can I use a Moogo web site with my own domain name?

A: Yes, you can do that when you have "Personal", "Organization" or "Business" package. You can order a domain name in the web site maintenance mode by clicking on the Additional Services tab.

Q: I already have my own domain and I’d like to use it with my Moogo web site.  What should I do?

A: If you have an existing domain, you can transfer it to Moogo free of charge (except for the "Free" package).

Ask your current service provider to provide you with the AUTH-ID key and to unlock the domain name.  Send the AUTH-ID key to our customer service department.  The transfer will take approximately five to seven days to complete.

Note! If you use e-mail addresses that end with the domain name you want to transfer (for example, the domain you want to transfer is www.company.com and your address is "john@company.com"), order the Moogo E-mail Services feature in the Additional Services tab of the maintenance mode before the transfer.  If this step is skipped, the e-mail addresses will stop working after the transfer.  Send the AUTH-ID key only after you have received an order confirmation for the E-mail Service.

Please note that if you use other e-mail addresses, for example those offered by your Internet service provider (john.doe@aol.com, jane.d@msn.com, etc.), the domain transfer will not affect the use of these e-mail addresses.

Q: What will happen to my web site when I reserve a domain name?  Do I have to make the site from scratch again?

A: Nothing will happen to the web site you created.  We will register the domain name for you and direct it to your new web site.